📘 Feedback Application Documentation

Version: 1.0
Last Updated: January 16, 2025

Introduction

The Feedback Application is designed to help businesses effectively collect, manage, and analyze user feedback. By integrating our solution, companies can gain valuable insights into user behavior, address customer concerns in real time, and improve their services. Whether it’s tracking issues, enhancing user experience, or improving product descriptions, this tool ensures businesses make data-driven decisions.

Team Management

Managing a feedback system requires collaboration, and our application allows seamless team management.

🛠 Widget Management

Customizable widgets allow businesses to gather feedback efficiently while maintaining brand consistency.

• Generate Widget Code: Each website has a unique JavaScript snippet for easy integration.
• Customize Widget: Modify colors, form fields, and options to match the website’s branding.
• Widget Activation: Widgets function only on verified domains to prevent unauthorized use.
• Multi-Page Support: The same widget can be deployed across multiple pages for consistent data collection.

📩 Feedback Management

A structured feedback management system ensures businesses can act on user insights efficiently.

• View Feedback: Users can filter feedback based on type, priority, and status for better management.
• Update Feedback Status: Mark feedback as open, resolved, or pending to streamline workflow.
• Export Feedback: Download feedback reports as CSV or PDF for further analysis.
• Automated Notifications: Notify team members about critical feedback via email alerts.

📊 Reports & Analysis

Data-driven insights help businesses optimize their offerings and enhance customer satisfaction.

• Website Performance: Sentiment-based feedback analysis helps identify trends in user behavior.
• Priority-Based Reports: Break down feedback by priority to address urgent concerns first.
• Export Reports: Download reports as PDF or CSV for detailed evaluation.
• User Engagement Metrics: Track how customers interact with your product and identify friction points.

✅ Mark as Open/Resolved – Improve Your Workflow

The “Mark as Open/Resolved” feature ensures businesses can manage customer feedback efficiently.

• Track Issues: Maintain a clear record of unresolved issues and prioritize action items accordingly.
• Improve Customer Experience: Faster resolution of issues leads to higher customer satisfaction.
• Analyze Trends: Identify patterns in customer concerns and implement long-term solutions.
• User-Friendly Interface: Simple toggles make updating feedback statuses quick and hassle-free.

🔗 Integrations

The dashboard provides a quick summary of overall feedback activity and business performance.

• Feedback Summary: Displays total feedback collected, categorized by status.
• Usage Metrics: Monitor website traffic, page views, and feedback trends over time.
• Upgrade Option: Unlock premium features by upgrading to a higher plan.
• Real-Time Updates: Dashboard refreshes instantly as new feedback is submitted.

🚀 Getting Started

Follow these simple steps to set up and start using the Feedback Application.

1. Register & Login: Sign up and log in as an admin to access the system.
2. Add Websites & Widgets: Generate a unique widget code and embed it on your website.
3. Collect & Manage Feedback: View and categorize feedback to take appropriate action.
4. Analyze & Improve: Use in-depth reports and insights to make necessary improvements.
5. Automate Workflows: Leverage integrations to enhance efficiency and reduce manual work.